Your Privacy at fk999

Who We Are

fk999 is an online casino and sports betting platform operating at fk999.lat. The platform is operated by fk999 as an offshore gaming service under an international gaming licence, offering casino games, live dealer tables, slots, sports betting (including cricket, football and kabaddi) and lottery products to players in Bangladesh and other eligible jurisdictions.

For the purposes of this Privacy Policy, fk999 acts as the data controller in respect of all personal data submitted by Players during the registration process, collected automatically during platform use, and obtained from payment service providers in connection with deposits and withdrawals.

If you have any questions about how fk999 handles your personal data, you may contact our data support team at any time by emailing [email protected]. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Personal Data We Collect

fk999 collects personal data across several categories, each serving a specific and disclosed operational purpose. The following table summarises the categories of data collected and the primary purpose associated with each category.

How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data fk999 holds about you is provided directly by you during the following interactions with the platform:

• Registration: When you create an fk999 account, you provide your name, date of birth, email address, mobile number and residential address.
• KYC Verification: When submitting identity or address verification documents in connection with account verification or withdrawal processing.
• Deposits and Withdrawals: When initiating a financial transaction through bKash, Nagad, Rocket, Upay or a bank transfer, payment reference details are collected.
• Customer Support: When you contact fk999 via live chat or email, the content of those communications is retained for support quality and compliance purposes.
• Promotions and Surveys: If you participate in a promotional offer, competition or feedback survey hosted by fk999.

3.2 Data Collected Automatically

When you access the fk999 platform, certain technical and usage data is collected automatically via server logs, analytics tools and cookies:

• Your IP address and approximate geographic location (country and city level).
• Device identifiers, operating system and browser information.
• Pages viewed, time spent on each page, and click-path navigation data.
• Session start and end timestamps, and automatic logout events.

3.3 Data from Third Parties

fk999 may receive supplementary personal data from third-party sources in specific circumstances:

• Payment Processors: Transaction confirmation data (reference numbers, timestamps, amounts) is received from bKash, Nagad, Rocket and banking partners to reconcile deposits and withdrawals.
• Identity Verification Services: Where fk999 uses a third-party KYC verification provider to cross-reference identity documents, that provider may return a verification status and risk score.
• Fraud and AML Screening: fk999 may check player information against international sanctions lists and fraud databases as part of its anti-money-laundering obligations.

How We Use Your Personal Data

fk999 uses personal data for the following specific purposes. Each use is tied to a clearly identified legal basis, which is described in Section 5.

• Account Administration: Creating, maintaining and managing your fk999 Player account, including processing deposits, withdrawals and bonus credits.
• Identity and Age Verification: Confirming that you are at least 21 years of age and that the identity you have registered under is accurate and belongs to you.
• Transaction Processing: Executing deposit and withdrawal requests through your selected payment method (bKash, Nagad, Rocket, bank transfer), generating transaction records, and resolving payment disputes.
• Customer Support: Responding to queries, investigating complaints, resolving disputes over game outcomes or payment discrepancies, and maintaining records of all support interactions.
• Fraud Detection and Security: Monitoring account activity for patterns consistent with fraud, money laundering, bonus abuse, multi-accounting and other prohibited conduct. Technical data such as IP addresses and device fingerprints play a central role in this function.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators, enforcing self-exclusion periods and deposit limits, and triggering welfare interventions where required.
• Regulatory Compliance: Meeting fk999's obligations under applicable international gaming licence conditions, anti-money-laundering (AML) requirements, and know-your-customer (KYC) standards.
• Platform Improvement: Analysing anonymised or aggregated usage data to identify patterns that inform improvements to the platform's design, game selection, load performance and user experience.
• Marketing Communications: Where you have given explicit consent, sending promotional emails, SMS notifications or in-platform messages about bonuses, new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and tournaments relevant to your preferences.

Legal Basis for Processing

fk999 processes personal data under one or more of the following legal bases, in accordance with internationally recognised data protection principles:

• Contractual Necessity: Processing required to perform the contract between fk999 and the Player — specifically account creation, payment processing, game delivery and customer support. Without this processing, fk999 cannot provide its services.
• Legal Obligation: Processing required to comply with fk999's legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, age verification (21+) and sanctions screening.
• Legitimate Interests: Processing undertaken in the legitimate interests of fk999 and its Players where those interests are not overridden by the Player's privacy rights — including fraud detection, platform security, responsible gaming monitoring, and analytics for service improvement.
• Consent: Processing based on the Player's freely given, specific and informed consent — principally for direct marketing communications. Consent may be withdrawn at any time by contacting [email protected] or by adjusting notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

Data Sharing & Third-Party Disclosure

6.1 Service Providers

fk999 shares personal data with carefully selected third-party service providers who process data on fk999's behalf under contractual data processing agreements. These providers are permitted to use Player data only for the specific purpose for which it was shared and must apply security standards no less rigorous than those of fk999. Categories of service provider include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, Islami Bank, City Bank) — for transaction execution and reconciliation.
• Identity verification and KYC technology providers — for document authenticity checks and sanctions screening.
• Cloud hosting and infrastructure providers — for secure data storage and platform operation.
• Customer support platform providers — for live chat and ticketing system operation.
• Analytics platform providers — for aggregated, anonymised usage analytics.
• Game Providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) — for game session data required to verify game outcomes in dispute resolution.

6.2 Regulatory and Law Enforcement Disclosure

fk999 may disclose personal data to regulatory authorities, law enforcement agencies or other governmental bodies where required by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. fk999 will, where legally permitted, notify the affected Player of any such disclosure.

6.3 Business Transfers

In the event that fk999 undergoes a corporate restructuring, merger, acquisition or sale of all or part of its assets, Player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

6.4 Data fk999 Does Not Share

fk999 does not share personal data with third-party advertisers, data brokers, social media platforms, or marketing aggregation services. No Player data is sold, rented or otherwise traded for commercial gain to parties outside the operational service provider categories described above.

Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by the fk999 platform when you visit the site. They allow fk999 to recognise your device across sessions, maintain your login state, remember your preferences, and collect anonymous analytics data about how the platform is used.

7.2 Types of Cookies Used by fk999

• Strictly Necessary Cookies: Essential for the operation of the fk999 platform. These cookies maintain your login session, secure your account during a session, and enable core platform functionality. They cannot be disabled without breaking core platform features.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data about how Players navigate the fk999 platform — which pages are visited most, where users arrive from, and how long sessions last. This data is used exclusively to improve platform performance and user experience.
• Security Cookies: Used to support fraud detection and account security monitoring, including session token management and device fingerprinting for multi-account detection purposes.

7.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use core features of the fk999 platform. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.

Data Retention

fk999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory or licence obligations. The following retention periods apply as a general guide:

Where data is no longer required for the stated purpose or legally mandated retention period, fk999 securely deletes or anonymises it so that it can no longer be attributed to an individual.

Data Security

fk999 employs a layered security architecture to protect Player personal data against unauthorised access, disclosure, alteration and destruction. Key security measures in place include:

• 256-bit SSL/TLS Encryption: All data in transit between a Player's device and fk999 servers is encrypted using industry-standard TLS protocols. Players should verify the presence of the padlock symbol in their browser address bar when accessing fk999.
• One-Way Password Hashing: Player passwords are stored using a one-way cryptographic hash function (bcrypt). No fk999 employee or system can retrieve a Player's plain-text password. If a password is forgotten, a reset link is issued — never a password reminder.
• Role-Based Access Controls: Internal access to Player data is restricted to team members with a demonstrated operational need. Access permissions are reviewed quarterly and revoked immediately upon a team member's departure.
• Intrusion Detection and Monitoring: fk999's infrastructure is monitored continuously for anomalous activity patterns indicative of intrusion attempts, data exfiltration, or denial-of-service attacks.
• Secure Data Centres: Player data is stored in secure, access-controlled data centre environments with physical security, redundant power supplies, and off-site backup procedures.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their fk999 account for an additional layer of login security. 2FA can be configured in account security settings.

Your Data Rights

As a Player on the fk999 platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact fk999 at [email protected]. fk999 will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of all personal data fk999 holds about you. fk999 will provide this in a structured, commonly used format. The first access request in any 12-month period is provided free of charge.
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data. Minor corrections (such as correcting a misspelled address) can be made directly in your account settings panel. Corrections to core identity data (name, date of birth) require supporting documentation.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for retention applies. Note that data subject to mandatory regulatory retention periods (see Section 8) cannot be deleted until those periods expire.
• Right to Restrict Processing: You may request that fk999 restrict the processing of your data while a rectification request or objection is pending investigation.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a machine-readable export of the personal data you have provided directly to fk999.
• Right to Object: You may object at any time to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes. fk999 will assess whether its legitimate interests override your rights on a case-by-case basis.
• Right to Withdraw Consent: Where fk999 relies on your consent to process data (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Children's Privacy & Age Restriction

The fk999 platform is strictly for adults aged 21 years and above. fk999 does not knowingly collect personal data from individuals under the age of 21. The platform's registration process requires all applicants to confirm their date of birth, and KYC verification procedures are used to confirm stated ages where necessary.

If fk999 becomes aware that personal data has been collected from an individual under 21, the account will be immediately suspended, all associated funds will be held pending investigation, and the data will be deleted from fk999's systems as quickly as applicable regulatory retention requirements permit. Parents or guardians who believe their child has accessed or registered on the fk999 platform should contact [email protected] immediately.

Marketing Communications

12.1 Consent-Based Marketing

fk999 sends promotional communications — including bonus offers, new game announcements, tournament invitations and seasonal promotions (Eid specials, Pohela Boishakh offers, BPL cricket promotions) — only to Players who have given explicit consent to receive such communications during the registration process or subsequently via their account notification settings.

12.2 Opt-Out

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every fk999 promotional email.
• Adjusting your notification preferences in the "Account Settings" section of your fk999 account dashboard.
• Contacting fk999 support directly at [email protected] and requesting removal from all marketing lists.

Opt-out requests are processed within 5 business days. Note that opting out of marketing communications does not affect transactional communications — fk999 will continue to send account security alerts, payment confirmations, KYC request notifications and other essential service messages regardless of marketing consent status.

12.3 No Third-Party Marketing

fk999 does not pass Player contact details to third-party marketing partners. All promotional communications originate directly from fk999 and relate exclusively to fk999 products and services.

International Data Transfers

fk999 is an internationally operated platform and, as a consequence, personal data may be processed in countries outside Bangladesh. Where data is transferred internationally, fk999 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to that described in this Privacy Policy. Safeguards in use include:

• Standard contractual clauses or data processing agreements with all international service providers that require them to implement equivalent data protection standards.
• Transfer of data only to jurisdictions with recognised data protection frameworks, or to service providers certified under equivalent international standards.
• Application of the same encryption and access control standards to data held internationally as to data held domestically.

If you would like further information about the international transfer safeguards applicable to your personal data, please contact [email protected].

Updates to This Privacy Policy

fk999 reviews this Privacy Policy on a regular basis and may update it to reflect changes in platform operations, applicable law, regulatory guidance, or industry best practice. Material updates — those that meaningfully affect Players' data rights or how their data is used — will be communicated to registered Players via the email address on their account at least 14 days prior to the change taking effect.

Non-material updates (such as typographical corrections, clarifications that do not alter the substance of the policy, or updates to contact details) may be made without prior notice, though the "Last Updated" date at the bottom of this policy will always reflect the most recent revision.

Continued use of the fk999 platform following notification of a material update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should cease using the platform and contact [email protected] to close your account.

All previous versions of this Privacy Policy are archived and available upon request by contacting our support team.

Contact & Complaints

If you have any questions, concerns or requests relating to this Privacy Policy or the way fk999 handles your personal data, please contact our data support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the live chat widget within your fk999 account dashboard.
• Response Time: fk999 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days of receipt.
• Support Hours: Around the clock, every day — Bangladesh Standard Time (BST, UTC+6).

15.1 Complaints Process

If you are dissatisfied with fk999's response to a data protection concern, you may escalate your complaint by following these steps:

1. Submit your complaint in writing to [email protected] with the subject line "Data Protection Complaint".
2. Provide your registered account username, a clear description of your concern, and copies of any relevant correspondence.
3. A senior member of fk999's data support team will review your complaint and provide a written response within 30 days.
4. If you remain unsatisfied following fk999's final response, you may have the right to lodge a complaint with a relevant supervisory or data protection authority in your jurisdiction.